At Swagstrr, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, you may request a return or exchange according to the terms below.

Return Eligibility

• Return requests must be made within 7 days of delivery.
• The product must be unused, unwashed, and in its original condition.
• All original tags and packaging must be intact.
• Items that do not meet these conditions may not be eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Products purchased on clearance or final sale.
• Used, washed, or damaged products not caused by our error.

Refund Process

Once the returned product is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed to your original payment method within 5–7 business days.

Exchange

Exchanges are subject to product availability. If the requested item is not available, we may offer a refund or store credit.